Video Playback w/ Transcoding Glitchy & Unreliable

I bought my QNap NAS to be able to do on-the-fly transcoding from my iOS device - a functionality they prominently list on their feature documentation. However, video playback & app controls in QFile is *EXTREMELY* glitchy & unreliable, causing me to have to kill the app, re-launch, re-connect, and re-browse to the same files frequently. Ive reported this to their helpdesk, they confirmed the bugs (saying its somethign wrong with the VLC library), but in 2 months seem to have made no improvement. The app is also supposed to be able to open videos in 3rd party players, which would circumvent the issues in their own app - but that feature is non-functional over SSL. Thus, anyone who does not want to use completely insecure, plaintext http is left with no reliable way to watch transcoded videos. Again, helpdesk has confirmed both of these issues - they just dont seem to care to fix it. Very dissappointed; I have a $600 NAS that I bought for on-the-fly transcoding, sitting in the corner going mostly unused. Several other family members (who went in on the purchase & were very excited to be able to watch their media libraries) gave up on it long ago, for the same reason. While watching on-the-fly transcoding, the app constantly becomes non-responsive, locking up the whole GUI. It feels like a 1990s single-threaded application.

metal450 about Qfile Pro